Shipping Information

Flat Rate of $6.95 shipping on any size order!

The Flat Rate fee is for orders shipping within the continental 48 states only.
International customers please click the International Checkout button on the shopping cart page.

30 Day Money Back Guarantee

Your satisfaction is our highest priority. We will do our best to satisfy your requirements. We offer a 30 Day Limited Money Back Guarantee return policy (this does not apply to Governmental PO customers, please see below). Any unused, resalable merchandise in original condition and in their original boxes or packages may be returned for refund within 30 days of the order date. The returned item must be in the original box with all paperwork. The item must be unused and unopened. We will refund the product price only minus a 15% restocking fee*. Inbound and outbound shipping costs will not be refunded. Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. *In cases of incorrect item(s) ordered, at our option, we will waive the restocking fee if a corrective order of equal size (same # of boxes and/or value) and not use any coupons is placed, prior to our receipt of the return(s).

If the item(s) have been used or tested in any way, it can be returned if in a re-sellable condition and within 30 days from date of purchase. It must be in its original box and all packing materials must be included. Any items that have been opened (excluding media) or used will incur a restocking charge of 15% of the item(s) price. All items which are shipped via freight or direct from the manufacturer will be charged a 15% restocking fee regardless if they have been opened or not. The customer will also incur the expense of all shipping charges, even if the order was sent with free or discounted shipping. Inbound and outbound shipping costs will not be refunded. Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. Any returns shipped via freight collect to the return address will be refused and returned to shipper. We will not cover the return shipping fees.

Items that have been damaged due to the weather or inappropriate storage are not returnable at any time.

Custom orders and discontinued items are not returnable and cannot be exchanged.

Governmental Purchase Orders

Requests for a Return Authorization Number for non-defective or incorrectly shipped merchandise must be received within 5 business days of delivery of order. Unless an order has been erroneously filled, a minimum handling fee and restocking charge (plus actual freight cost incurred) will be deducted before issuing a credit. In addition to a handling charge, return goods are subject to reboxing and recartoning charges if required.

How do I return an item?

For returns on items that are not damaged or defective, please contact a Customer Service Representative within 30 days of the order date or 5 business days of receipt for Governmental PO's via our contact form. Please include your order number and the reason for your return in your email. We will respond within 24 hours with a Return Authorization Number and instructions for returning the item to us. All returns MUST have a Return Merchandise Authorization (RMA) Number. All returns received without an RMA number will be refused and shipped back at the customer's expense.

SHIPPING

Shipping Methods: Ground Service

Packages returned to us as undeliverable, refused, not picked up, etc (excluding us misaddressing the package), will only be reshipped at the request and expense of the buyer.
- In the event the customer decides they no longer want the undelivered item(s):
- 1. If the item(s) are blank (un-imprinted or personalized) a refund, minus a 50% restocking fee and the S&H charge, will be issued if the customers credit card.
- 2. If the item(s) are imprinted or personalized, no refund or credit will be issued.
Items shipped by either FedEx Ground, UPS, DHL or USPS - Priority that have been scanned "DELIVERED"; Are declared Delivered and FSO will not be held responsible for the replacement of that item(s) in the case of loss, theft etc.
Insurance:
- All items shipped via FedEx Ground or UPS are insured.
Insurance Claims:
- Claims for damaged item(s) must be emailed to us within two (2) business days of receipt of the shipment.
- The entire contents must be kept in its original packaging for inspection by the shipping agent or FSO.
- After verification and approval by the shipping agent, we will reship the damaged item(s) to the customer.
- Depending upon the shipping method used, there may be more steps, than listed above, in filing a claim with the shipper.
Items shipped to the wrong or an incorrect address:
- We will ship the item(s) to the address, which is provided by the customer via our online order system.
  We will not reship an order, free of charge, if the customer has supplied us with an incorrect address.
- If we make an error and ship the item(s) to an address, which is different than the address that was given by the customer, we will reship the order via ground service at no additional charge to the customer.
- Faster shipping methods other than ground may be available, but the additional shipping cost for the premium shipping service will be the responsibility of the customer.

Incorrect item(s) shipped:

If the customer feels we have shipped them the wrong item(s), then they must keep the entire contents in their original packing materials and notify us via email within three (3) business days of receiving the shipment.
- Upon notification, we will:
  - Verify that the wrong item(s) were indeed shipped.
  - Promptly reship the correct item(s) via ground service at no additional charge to the customer.
  - Arrange for the incorrect item(s) to picked up and returned to us at our expense.

S&H is not refundable (unless we shipped the wrong item).

INTERNATIONAL ORDERS

FILINGSUPPLIESONLINE.COM has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option on the shopping cart page. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

WHICH COUNTRIES DO YOU SHIP TO?

International shipping is currently available WORLDWIDE from FILINGSUPPLIESONLINE.COM. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?

All inquiries regarding your international order should be directed to International Checkout at:

EMAIL: support@internationalcheckout.com.

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

TERMS OF USE REVISIONS
FSO may revise these terms of use by updating this posting. You agree that in the event any portion of these Site terms of use are found to be unenforceable, the remainder of these Site terms and conditions shall remain in full force and effect. By using this Site you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current terms of use to which you are bound.

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