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Frequently Asked Questions

  1. How do I make a tax exempt purchase?
  2. Can you ship to an APO/AFO address?
  3. Does FilingSuppliesOnline.com accept orders outside of the continental 48 states?
  4. Does FilingSuppliesOnline.com have a retail location / storefront?
  5. What is your sales dept. hours of operation?
  6. How long will my order take?
  7. Do you provide discounts for bulk purchases?
  8. Can I place my order via telephone or fax?
  9. Can you special order a product for me?
  10. What are my payment options?
  11. Can I use a Purchase Order?

How do I make a tax exempt purchase?

Step 1: Create your account (click link below)
Step 2: Fax your Florida tax certificate to Filing Supplies Online, Attn: Tax Dept. at 1-866-409-8038, please include your phone number and contact name
Step 3: Our Tax Dept. will verify your tax exempt information and email you once your account is updated.
Click here to create your account


NOTICE: We only collect sales tax for the State of Florida. We will not refund collected sales tax after the order has been placed. You must follow these steps in order to make a tax exempt purchase.
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Can you ship to an APO/AFO address?

Yes, we have partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option on the shopping cart page. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

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Does FilingSuppliesOnline.com accept orders outside of the continental 48 states?

Yes, we have partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option on the shopping cart page. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

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Does FilingSuppliesOnline.com have a retail location / storefront?

No, we only handle sales via this website. Our office and warehouses are secured facilities and therefore public access is restricted.

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What is your sales dept. hours of operation?

Our sales dept. is available between the hours of 9:00am and 4:30pm Est, Monday - Friday, excluding holidays. All requests or correspondence will be replied to within 3 hours.

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How long will my order take?

Orders generally ship within 2 business days, unless stated otherwise by us. Shipping generally takes 2 to 6 business days.

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Do you provide discounts for bulk purchases?

Yes, we are always willing to provide special pricing for bulk order. Please click on the Live Help button above or fill-out our quote request form located here.

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Can I place my order via the telephone?

No, at this time our Order Hotline is not available.

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Can you special order a product for me?

Our manufactures have thousands of products which we do not list on our site. If you cannot find an item please click on the Live Help button above or fill-out our quote request form located here.

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What are my payment options?

For your convenience, FilingSuppliesOnline.com accepts the following payment options at checkout:
Visa
Mastercard
Discover
American Express
Pre-payment by Check

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Can I use a Purchase Order?

We currently accept Purchase Orders from Local, State and Federal Government agencies. Unfortunately, we are unable to accept PO's from non-profits or governmental funded non-profits.
First Order Conditions:
1 - Minimum order amount of $150.00
2 - Create your account using a email address associated with the agency ie. .edu .gov
3 - Must fax a copy of the Tax Exempt Certificate along with the Signed Purchase Order. Be sure to reference the email address that was used to create your account. Our fax number is 866-409-8038
Your order will be entered into the system within 1 business day of receipt pending verification and acceptance.
Once your order is entered you will receive an email receipt and when the order ships you will receive a shipment notice. Upon shipment, our invoice will be mailed to the bill to address.

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