
1. You must
contact us prior to
returning the product to obtain a RMA number. In your subject line you must
state: RMA Request - Smead® Compatibility Guarantee.
Also,
include in your email your name, the order number in which the product was
purchased, and that this product is covered by the Smead®
Compatibility Guarantee.
2. Once we receive your request, we will issue the RMA
number and give you the merchandise returns address.
3. Upon receipt of your returned merchandise, we will ship out
via priority ground shipping a genuine Smead®
replacement product at our cost.